Refund policy

At ASPYRE, we stand by the quality of our research-backed formulas. Because our products are health-based consumables, we maintain strict quality control and safety protocols.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind

Please choose carefully. Due to the nature of our nutritional products and for the safety of all our customers, we do not offer refunds or exchanges for change of mind or if you simply do not like the taste or "feel" of a product.

3. Damaged or Faulty Items

If your order arrives damaged, or if there is a verified fault with the product, we will make it right.

• Report Window: You must notify us at aspyreaus@gmail.com within 7 days of delivery.

• Evidence: Please include your order number and clear photos of the damage or the batch number on the packaging.

• Remedy: Once the fault is verified, we will issue a replacement or a full refund to your original payment method at no cost to you.

4. Shipping & Delivery Issues

• Incorrect Address: We are not responsible for orders delivered to an incorrect address provided by the customer.

• Unclaimed Packages: If a package is returned to our fulfillment partner because it was unclaimed, a redelivery fee may apply.

5. How to Start a Claim

To begin a return or report a fault, please contact our team at aspyreaus@gmail.com. Do not "Return to Sender" or send items back to the fulfillment address without prior authorisation, as we cannot guarantee they will be received or processed.